GetOffers

GETOFFERS TERMS OF SERVICE

Last Updated: 10 June 2026

This version of the Terms of Service applies to Users who register or first accept these Terms on or after 10 June 2026. Users whose accounts were created and who accepted a prior version of the Terms before that date continue to be governed by the version of the Terms in force at the time of their acceptance, until they expressly accept this version or are otherwise notified of a change in accordance with Section 12.

PREAMBLE

These Terms of Service (the "Agreement") are entered into between GETTRANSFER APAC PTE. LTD. (hereinafter "GetOffers," "Company," "we," or "us"), a private company limited by shares incorporated under the laws of the Republic of Singapore, UEN 202300325D, with its registered address at 68 Circular Road, #02-01, Singapore 049422, and the individual or legal entity using the GetOffers service (hereinafter "User" or "you").

This Agreement is governed by the laws of the Republic of Singapore, including without limitation: the Consumer Protection (Fair Trading) Act 2003 of Singapore, the Personal Data Protection Act 2012 of Singapore (No. 26 of 2012) (the "PDPA"), the Electronic Transactions Act 2010 of Singapore, and other applicable laws of the Republic of Singapore.

By using the GetOffers service, you confirm that you have read, understood, and unconditionally accept the terms of this Agreement.

SECTION 1. DEFINITIONS

1.1. "GetOffers Service" means the online platform available at www.getoffers.com (the "Platform"), which operates as a digital storefront aggregating travel-related offerings from Partner Platforms across all categories of travel, enabling Users to browse, select, and initiate bookings for services offered by Partner Platforms. GetOffers does not provide travel services directly and does not independently accept or process payments from Users.

1.2. "Partner Platforms" means independent online platforms and service providers that participate in the GetOffers Service pursuant to separate agreements with the Company and whose offerings are made available through the Platform. Partner Platforms may include providers of services across all categories of travel, including without limitation:

  • self-drive car rentals;
  • hotel and other accommodation bookings;
  • airline and other carrier ticketing;
  • tours, activities, and experiences;
  • boat, yacht, and watercraft rentals;
  • other travel-related services made available through the Platform from time to time.

The list of Partner Platforms and the categories of services they offer are not fixed and may change from time to time, as reflected on the Platform at the time of booking.

1.3. "Service Provider" means the individual or legal entity that directly renders a service to the end User (carrier, vehicle or vessel lessor, tour operator, hotel operator, airline, etc.), registered and operating through the applicable Partner Platform.

1.4. "Service Package" means a bundled offering assembled by GetOffers that includes services from one or more Partner Platforms and is presented to the User for payment directly to the applicable Partner Platform(s).

1.5. "Custom Order" means an offering assembled independently by GetOffers at the User's request by placing tenders on the Partner Platforms in accordance with Section 5 of this Agreement.

1.6. "Commission" means the fee received by GetOffers from Partner Platforms in the form of a share of the price paid by the User directly to the applicable Partner Platform for a service. Use of the Platform is free of charge to the User; no service fee is charged to the User by GetOffers unless expressly stated during the checkout process.

1.7. "Partner Payment Terms" means special conditions of payment — including deferred payment, a credit limit, installment arrangements, or other financial accommodations — that may be made available to the User exclusively by a Partner Platform pursuant to a separate agreement between the User and that Partner Platform, and in which GetOffers is not a party.

1.8. "Personal Data" means any information that is linked or reasonably linkable to an identified or identifiable natural person, within the meaning of "personal data" under the Personal Data Protection Act 2012 of Singapore (the "PDPA"), i.e. data, whether true or not, about an individual who can be identified from that data or from that data together with other information to which the Company has or is likely to have access.

1.9. "Loyalty Program" means the GetOffers Partner loyalty and bonus program described in Section 16 of this Agreement, as the same may be amended, modified, suspended, or terminated by GetOffers from time to time in accordance with this Agreement.

1.10. "Bonus Points" or "Points" means non-monetary loyalty units credited to a User's GetOffers account under the Loyalty Program. Bonus Points are not currency, electronic money, securities, deposits, stored value, gift cards, prepaid access, payment instruments, or other monetary or financial instruments. Bonus Points have no cash value, are not redeemable for cash, and may be used solely as a discount mechanism toward the price of future Eligible Bookings made through the Platform, subject to the terms of this Agreement. For internal display purposes only, one (1) Bonus Point corresponds to one euro (EUR 1.00) of indicative discount value; this reference is fixed and is not a contractual conversion rate to cash or any monetary equivalent.

1.11. "Partner Tier" or "Tier" means the loyalty level assigned to a User under the Loyalty Program, being one of: Bronze, Silver, Gold, or Platinum. Each Tier carries an associated Tier Rate.

1.12. "Tier Rate" means the percentage applicable to a User's Tier and used as one of the factors in calculating Bonus Point accrual, as set out in Section 16.

1.13. "Service Coefficient" means an internal multiplier applied by GetOffers in calculating Bonus Point accrual that varies by service category. Service Coefficients are confidential, are not displayed to Users, and may be amended by GetOffers from time to time at its sole discretion in accordance with Section 16.7.

1.14. "GMV" means the gross merchandise value, expressed in euro and net of taxes, of bookings successfully completed by a User through the Platform within the relevant measurement period.

1.15. "Eligible Booking" means a booking that (a) has been successfully completed through the Platform, (b) has been paid in full in cash and not, in whole or in part, by redemption of Bonus Points except as expressly permitted under Section 16.10, (c) has passed the applicable grace period without cancellation, refund, or chargeback, and (d) is not otherwise excluded under Section 16.5.

1.16. "Pending" means the status of a Bonus Point accrual that has been provisionally calculated in respect of a booking but has not yet been released for redemption.

1.17. "Available" or "Ready to Spend" means the status of a Bonus Point accrual that has been released for redemption.

1.18. "Lost" means the status of a Bonus Point accrual that did not vest, was reversed, or expired, together with the reason therefor as recorded by GetOffers.

1.19. "Welcome Gold Trial" means the thirty (30) calendar-day period of provisional Gold-Tier status granted to new Users upon onboarding pursuant to Section 16.6(d).

1.20. "Lifetime Platinum" means the irrevocable Platinum-Tier status conferred upon a User that has, at any time after the launch of the Loyalty Program, satisfied the Platinum-Tier threshold, as described in Section 16.6(e).

SECTION 2. LEGAL STATUS OF GETOFFERS. LIMITATION OF LIABILITY AS INTERMEDIARY

2.1. GetOffers operates solely as a digital storefront and booking interface (aggregator), and not as a Service Provider, payment processor, payment agent, or financial intermediary. GetOffers provides exclusively:

  • a digital storefront for browsing offerings from Partner Platforms across all categories of travel-related services;
  • the technical capability to initiate and confirm bookings with Partner Platforms;
  • the service of assembling a custom offering based on tenders;
  • the transmission of booking and User identification information to the applicable Partner Platform for order processing purposes.

For the avoidance of doubt, the operation of the Loyalty Program described in Section 16 does not alter GetOffers' status as an intermediary. Bonus Points are issued and redeemed by GetOffers as a discretionary promotional discount mechanism and do not constitute customer funds, stored value, electronic money (e-money), prepaid access, or a payment service within the meaning of the Payment Services Act 2019 of Singapore (No. 2 of 2019). GetOffers does not, by reason of operating the Loyalty Program, act as a payment processor, payment agent, money transmitter, issuer of prepaid access, or financial intermediary.

GetOffers does not independently collect, hold, or process payments from Users. All payments for services booked through the Platform are made directly by the User to the applicable Partner Platform or Service Provider in accordance with the payment rules of that Partner Platform. GetOffers is not a party to the payment transaction between the User and the Partner Platform.

GetOffers is not a travel organizer, tour operator, carrier, hotel operator, airline, vehicle or vessel lessor, event organizer, or car rental agency. GetOffers bears no responsibility for the quality, safety, legality, or other characteristics of services rendered by Service Providers through Partner Platforms.

The contract for the provision of a specific service (transportation, accommodation, airline ticketing, rental, tour, etc.) is entered into directly between the User and the applicable Partner Platform or Service Provider. The terms of such contract — including payment terms, cancellation terms, and refund rules — are governed exclusively by the rules of the applicable Partner Platform and Service Provider.

Partner Platforms are legally independent entities. GETTRANSFER APAC PTE. LTD. bears no responsibility for the acts, omissions, breaches, or obligations of Partner Platforms, including any failure by a Partner Platform to process a payment, extend a credit limit, or honor Partner Payment Terms.

The User acknowledges that prior to placing an order, the User is solely responsible for reviewing the terms and conditions of the applicable Partner Platform and Service Provider, including those relating to payment, cancellation, and refunds.

SECTION 3. CONDITIONS OF ACCESS AND USE OF THE SERVICE

3.1. The GetOffers Service is available to persons who are at least 18 years of age and have full legal capacity to enter into contracts under applicable law.

3.2. Placing an order may require the creation of a user account. The User agrees to provide accurate, complete, and current information at the time of registration and to update it promptly as necessary.

3.3. The User is responsible for maintaining the confidentiality of account login credentials and for all activities carried out through the User's account.

3.4. GetOffers reserves the right to deny access to the Service or suspend the User's account in the event of a violation of this Agreement or applicable law.

3.5. The User agrees not to use the GetOffers Service for any purpose that violates applicable law, including fraudulent activities, money laundering, or other unlawful transactions.

SECTION 4. ORDER PLACEMENT AND PAYMENT

4.1. Service Selection. The User selects one or more services offered through the GetOffers Service and initiates an order (including a Service Package).

4.2. Confirmation of Terms. Before completing the checkout process, the User is presented with a summary of the order contents, total price, payment conditions, cancellation terms, and the applicable rules of the Partner Platforms. The User is responsible for reviewing these terms prior to confirming the order.

4.3. Payment — General Rule. Payment for services booked through the Platform is made directly by the User to the applicable Partner Platform in accordance with the payment rules, methods, and currency displayed on the applicable Partner Platform's checkout interface. GetOffers is not a party to the payment transaction and does not hold or process User funds.

4.4. Partner Payment Terms. Certain Partner Platforms may, at their sole discretion, offer the User special conditions of payment, including but not limited to:

  • (a) deferred payment — the right to pay for a confirmed booking within a specified period after the booking date, up to the credit limit established by the Partner Platform;
  • (b) installment payment — payment for a booking spread over multiple installments according to a schedule set by the Partner Platform;
  • (c) a pre-approved credit limit — a maximum aggregate amount of deferred or outstanding obligations the User may maintain with a given Partner Platform at any one time.

Partner Payment Terms, including the applicable credit limit, eligibility criteria, repayment schedule, and consequences of non-payment, are governed exclusively by the agreement between the User and the applicable Partner Platform. GetOffers is not a party to, and bears no liability in connection with, any Partner Payment Terms. GetOffers does not extend credit to Users and does not act as a lender, guarantor, or financial institution.

4.5. Currency and Taxes. Service prices are displayed in the currency shown on the applicable Partner Platform during the checkout process. The User is solely responsible for the payment of all applicable taxes, duties, and charges required under the laws of the User's country of residence or location.

4.6. Booking Confirmation. Upon successful completion of the booking and payment initiation process, the User receives an electronic booking confirmation from GetOffers and/or the applicable Partner Platform. The electronic confirmation constitutes a document evidencing the booking, in accordance with the Electronic Transactions Act 2010 of Singapore.

4.7. Booking Limitations. GetOffers reserves the right to suspend or cancel the transmission of a booking request to a Partner Platform if fraudulent activity is suspected, or in the event of a violation of this Agreement or applicable law.

SECTION 5. CUSTOM ORDER (TENDER PROCESS)

5.1. At the User's request, GetOffers may assemble a custom offering by placing a tender on Partner Platforms on behalf of and in the interest of the User.

5.2. As part of a Custom Order, GetOffers collects offers from Partner Platforms and/or Service Providers and forwards a consolidated offering to the User for review and acceptance.

5.3. The User is under no obligation to accept any of the offers received. The User's payment obligations arise solely upon the User's express acceptance of an offer and completion of payment directly with the applicable Partner Platform.

5.4. GetOffers does not guarantee that offers will be received in response to a tender, that offers will meet the User's expectations, or that services will be available on the requested dates.

5.5. All provisions of this Agreement, including those regarding GetOffers' liability as an intermediary and the direct-payment model, apply to Custom Orders.

SECTION 6. CANCELLATION, ORDER MODIFICATION, AND REFUNDS

6.1. The terms of booking cancellation, modification, and refunds are determined exclusively by the rules of the applicable Partner Platform and Service Provider, which are displayed to the User during the checkout process.

6.2. Refunds, where applicable, are processed directly by the Partner Platform to the User in accordance with the Partner Platform's cancellation and refund rules. GetOffers does not hold User funds and therefore does not independently issue refunds.

6.3. To initiate a cancellation request for a Service Package assembled by GetOffers, the User may contact GetOffers directly using the contact information provided in Section 14. GetOffers will coordinate with the applicable Partner Platforms to transmit the cancellation request but does not guarantee the outcome of such requests.

6.4. GetOffers bears no liability for a Partner Platform's or Service Provider's refusal to cancel a booking or issue a refund pursuant to their applicable rules.

6.5. Nothing in this Section limits any rights of the User under applicable consumer protection law.

SECTION 7. LIMITATION OF LIABILITY

7.1. To the maximum extent permitted by applicable law, GetOffers shall not be liable for:

  • (a) the inadequate performance or non-performance of services by Service Providers;
  • (b) acts or omissions of Partner Platforms that are not affiliates of GETTRANSFER APAC PTE. LTD.;
  • (c) the cancellation, delay, modification, or inadequate performance of services due to circumstances beyond GetOffers' control;
  • (d) losses arising from force majeure events (natural disasters, acts of war, epidemics, actions of governmental authorities, and other events of an extraordinary and unavoidable nature);
  • (e) indirect, incidental, special, punitive, or consequential damages (including loss of profits, loss of data, or reputational harm) arising out of or in connection with the use of or inability to use the Service;
  • (f) any failure by a Partner Platform to process a payment, honor Partner Payment Terms, extend or maintain a credit limit, or otherwise fulfill any financial commitment made directly to the User.

GetOffers' aggregate liability to the User for any claim arising out of or relating to this Agreement or the use of the Service shall not exceed the amount actually paid by the User to GetOffers in connection with the applicable order.

Nothing in this Section excludes or limits GetOffers' liability for fraud, willful misconduct, or breaches that cannot be limited or excluded by contract under applicable law, including liability arising under the Consumer Protection (Fair Trading) Act 2003 of Singapore or other mandatory consumer protection law applicable to the User.

SECTION 8. INTELLECTUAL PROPERTY

8.1. All intellectual property rights in materials published on the GetOffers Platform (including without limitation branding, logos, software code, databases, design, and text) are owned by GETTRANSFER APAC PTE. LTD. or licensed to it.

8.2. Use of the Service does not grant the User any rights in the intellectual property of GETTRANSFER APAC PTE. LTD. or the Partner Platforms, except for a limited right to use the Service for personal, non-commercial purposes.

8.3. The User may not copy, reproduce, modify, publish, distribute, or create derivative works based on materials from the Platform without the prior written consent of GETTRANSFER APAC PTE. LTD.

SECTION 9. PERSONAL DATA PROTECTION

9.1. The processing of Users' personal data is governed by the GetOffers Privacy Policy (the "Privacy Policy"), which forms an integral part of this Agreement and is available at https://getoffers.com/privacy-policy.

9.2. GetOffers processes Users' personal data in accordance with the requirements of the Personal Data Protection Act 2012 of Singapore (PDPA) and other applicable data protection laws.

9.3. In accordance with the PDPA, Users have the following rights with respect to their personal data:

  • the right to access personal data processed by GetOffers;
  • the right to correct inaccurate personal data;
  • the right to withdraw consent to the collection, use, or disclosure of personal data;
  • the right to request that GetOffers cease to retain personal data that is no longer necessary for any legal or business purpose;
  • the right to opt out of marketing communications at any time, including the protections of the Do Not Call provisions of the PDPA for Singapore telephone numbers.

9.4. To exercise the rights set forth in Section 9.3, the User may contact GetOffers using the contact information provided in Section 14, or lodge a complaint with the Personal Data Protection Commission of Singapore (PDPC).

9.5. GetOffers implements reasonable technical, administrative, and physical security measures to protect Users' personal data in accordance with the Protection Obligation under section 24 of the PDPA. Violations of the PDPA may be subject to enforcement by the Personal Data Protection Commission of Singapore, including directions and financial penalties under the PDPA.

SECTION 10. PROHIBITED ACTIVITIES

The User is prohibited from:

  • (a) using the Service for any purpose that violates applicable law, including laws against fraud, money laundering, and terrorist financing;
  • (b) providing false or misleading information when placing an order;
  • (c) gaining unauthorized access to the software, databases, or other components of the Platform;
  • (d) using automated tools (bots, scrapers, etc.) to interact with the Platform without the written permission of GetOffers;
  • (e) infringing upon the intellectual property rights of GetOffers, Partner Platforms, or third parties;
  • (f) engaging in any conduct designed to manipulate the Loyalty Program, including without limitation the buying, selling, gifting, brokering, consolidation, or transfer of Bonus Points; the operation of multiple Loyalty Program accounts; sham, circular, or non-genuine bookings; collusion with end-customers, Partner Platforms, or third parties to manipulate Tier metrics, GMV, or accruals; or the use of automated tools to game accrual, redemption, or Tier calculation.

SECTION 11. GOVERNING LAW AND DISPUTE RESOLUTION

11.1. Governing Law. This Agreement is governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law principles.

11.2. Mandatory Pre-Dispute Resolution. Prior to initiating any court or arbitration proceeding, the User must send GetOffers a written notice of the claim to the address provided in Section 14. GetOffers will review the claim within thirty (30) calendar days of receipt.

11.3. Dispute Resolution. Subject to Section 11.2, any dispute, controversy, or claim arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be submitted to the courts of the Republic of Singapore, and each party hereby submits to the non-exclusive jurisdiction of the courts of the Republic of Singapore. Nothing in this Section deprives the User of any protection afforded by mandatory consumer protection rules of the User's country of habitual residence, or of any right to bring proceedings in another court of competent jurisdiction.

11.4. Class Action Waiver. To the maximum extent permitted by applicable law, the User and GetOffers agree that any claims shall be resolved solely on an individual basis. The User may not participate in a class action or consolidated proceeding against GetOffers.

11.5. Alternative Forums. The parties may at any time agree in writing to refer a dispute to mediation or to arbitration administered by the Singapore International Arbitration Centre (SIAC); absent such separate written agreement, Section 11.3 applies.

SECTION 12. AMENDMENTS TO THE AGREEMENT

12.1. GetOffers reserves the right to amend the terms of this Agreement unilaterally. The User will be notified of material changes by posting the updated version of the Agreement on the Platform and/or by sending an email notification no less than thirty (30) calendar days prior to the effective date of the changes.

12.2. Continued use of the Service after the changes take effect constitutes the User's acceptance of the updated terms. If the User does not agree to the changes, the User may discontinue use of the Service and terminate this Agreement by sending a written notice to GetOffers.

12.3. Amendments to the Loyalty Program are governed separately by Section 16.7, including the differentiated notice periods applicable to (i) Tier thresholds and Tier Rates (thirty (30) days' prior notice), (ii) Service Coefficients (no notice required), and (iii) suspension or termination of the Loyalty Program (reasonable prior notice).

SECTION 13. MISCELLANEOUS

13.1. Severability. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to eliminate such invalidity or unenforceability, and the remaining provisions of the Agreement shall remain in full force and effect.

13.2. Entire Agreement. This Agreement, together with the Privacy Policy, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior understandings, agreements, and representations of the parties. This Agreement does not govern the relationship between the User and any Partner Platform, which is subject to separate agreements between the User and a Partner Platform.

13.3. Waiver. GetOffers' failure to exercise any right or remedy provided under this Agreement shall not constitute a waiver of such right or remedy.

13.4. Assignment. The User may not assign any rights or obligations under this Agreement without the prior written consent of GetOffers. GetOffers may assign this Agreement in connection with a reorganization, merger, or other corporate restructuring.

13.5. Electronic Form. Acceptance of this Agreement in electronic form (by clicking "Accept" or by taking any other similar action) shall have the same legal effect as a handwritten signature, in accordance with the Electronic Transactions Act 2010 of Singapore.

13.6. Consumer Protection. GetOffers complies with the requirements of the Consumer Protection (Fair Trading) Act 2003 of Singapore and other applicable consumer protection laws. Consumers may seek assistance from the Consumers Association of Singapore (CASE) or pursue remedies available under applicable consumer protection law.

SECTION 14. CONTACT INFORMATION

For all inquiries related to this Agreement, as well as to exercise rights with respect to personal data or to submit a claim, the User may contact GetOffers at:

GETTRANSFER APAC PTE. LTD., 68 Circular Road, #02-01, Singapore 049422

Email: [email protected]

SECTION 15. LANGUAGE OF THE AGREEMENT

This Agreement may be made available in multiple languages. In the event of any discrepancy between the versions in different languages, the English-language version shall prevail.

SECTION 16. LOYALTY PROGRAM

16.1. Scope and Purpose. This Section governs the Loyalty Program, a voluntary loyalty arrangement under which Users may earn and redeem Bonus Points in connection with Eligible Bookings transacted through the Platform. Participation in the Loyalty Program is offered by GetOffers as a discretionary commercial incentive and does not form part of the consideration for any travel or related service procured through the Platform. Nothing in this Section shall be construed as creating a right to receive cash, refunds, credits redeemable outside the Platform, or any monetary benefit whatsoever.

16.2. Eligibility. The Loyalty Program is open to Users that (a) hold a GetOffers account in good standing, (b) have accepted this Agreement, and (c) have not been suspended, terminated, or barred from the Loyalty Program by GetOffers. Participation is account-bound: each User may hold one (1) Loyalty Program account, and Bonus Points may not be aggregated, consolidated, transferred, gifted, sold, assigned, or otherwise moved between accounts, whether of the same User or different Users. Any attempt to consolidate or transfer Bonus Points shall entitle GetOffers to reverse such transfer and to suspend the accounts concerned.

16.3. Accrual Formula. For each Eligible Booking, GetOffers shall credit Bonus Points to the User's account in accordance with the following formula: Bonus Points = Net Booking Amount (EUR) × Tier Rate × Service Coefficient, where (i) the Net Booking Amount is the cash-paid net price of the booking, exclusive of any taxes, fees, and any portion paid by redemption of Bonus Points; (ii) the Tier Rate is the percentage corresponding to the User's then-current Tier (as set out in Section 16.6); and (iii) the Service Coefficient is the internal multiplier applicable to the service category of the booking. Bonus Points are calculated to such number of decimal places, and rounded, as GetOffers determines in its reasonable discretion.

16.4. Tier Rates. The Tier Rates in effect as of the date of this Agreement are: Bronze — 2%; Silver — 3%; Gold — 4%; Platinum — 5%. GetOffers may amend the Tier Rates in accordance with Section 16.7.

16.5. Exclusions from Accrual. No Bonus Points shall accrue, and GetOffers shall be entitled to reverse any provisional accrual relating to: (a) bookings cancelled by the User, the end-customer, the Partner Platform, or the service provider, whether before or after the service date; (b) bookings that are the subject of a refund (in whole or in part), chargeback, or successful payment dispute; (c) no-show events in respect of which a refund is issued; (d) test, internal, training, demonstration, or staff bookings made by or on behalf of GetOffers or its affiliates; (e) the portion of any booking paid by redemption of Bonus Points (no Bonus Points are awarded on Bonus Points); (f) bookings on which payment is not received in full within the applicable grace period set out in the booking profile or in the applicable payment terms; (g) bookings determined by GetOffers, acting reasonably, to be fraudulent, manipulative, abusive, or otherwise in breach of this Agreement; and (h) any other bookings or transactions that GetOffers, in its sole discretion, designates as ineligible for accrual.

16.6. Tiers; Calculation; Welcome Trial; Lifetime Platinum.

(a) Tier Thresholds. As of the date of this Agreement, the Tier thresholds (per calendar month) are: Bronze — 0 to 9 bookings or 0 to EUR 4,999 GMV; Silver — 10 to 24 bookings or EUR 5,000 to EUR 11,999 GMV; Gold — 25 to 49 bookings or EUR 12,000 to EUR 29,999 GMV; Platinum — 50+ bookings or EUR 30,000+ GMV. A User is assigned the higher of the two Tiers indicated by (i) its booking-count metric and (ii) its GMV metric (the "OR" / max-rule). One (1) booking means one (1) order for a single trip of a single end-customer, irrespective of the number of services bundled within that order; for airline bookings, one (1) PNR equals one (1) booking; for accommodation, one (1) confirmation identifier equals one (1) booking, regardless of length of stay; group orders count as one (1) booking. Cancelled bookings do not count toward Tier calculation.

(b) Recalculation Frequency — Upgrade. Tier upgrades are recalculated on the first (1st) calendar day of each month, based on a trailing three (3)-month rolling window of the User's monthly booking volume and GMV.

(c) Recalculation Frequency — Downgrade. Tier downgrades occur, if at all, once per calendar year, based on the User's average monthly performance over the trailing twelve (12)-month window. Any downgrade shall be limited to no more than one (1) Tier per annual recalculation. No mid-year downgrades shall occur, regardless of short-term performance.

(d) Welcome Gold Trial. Each User is, upon first onboarding, granted Gold-Tier status for thirty (30) calendar days from the date of account activation. Upon expiry of the Welcome Gold Trial, the User's Tier shall be recalculated under the standard formula set out in this Section 16.6.

(e) Lifetime Platinum. Upon the first occasion on which a User satisfies the Platinum threshold (whether by booking count or by GMV, applying the max-rule), the User shall be designated Lifetime Platinum. A User with Lifetime Platinum status shall not thereafter be downgraded for any reason relating to volume or GMV performance, including in any annual trailing-12-month recalculation. For the avoidance of doubt, Lifetime Platinum does not insulate a User from suspension or termination for breach of this Agreement, fraud, abuse, or unlawful conduct, nor does it survive termination of the User's account.

16.7. Right to Amend Loyalty Program Parameters.

(a) Tier Thresholds — Thirty (30) Days' Notice. GetOffers may amend the Tier thresholds set out in Section 16.6(a) at any time by giving Users not less than thirty (30) calendar days' prior notice, posted on the Platform and/or sent by email. Any such amendment shall apply prospectively to recalculations occurring on or after the effective date of the change.

(b) Service Coefficients — No Prior Notice Required. Service Coefficients constitute an internal economic-management tool of the Loyalty Program. The User acknowledges and agrees that GetOffers may amend the Service Coefficients at any time, in its sole discretion, with effect from the moment of such amendment and without prior notice to Users. The User further acknowledges that Service Coefficients are confidential and shall not be disclosed by GetOffers to Users.

(c) Tier Rates and Other Terms — Thirty (30) Days' Notice. GetOffers may amend the Tier Rates and any other terms of the Loyalty Program (other than Service Coefficients) at any time by giving Users not less than thirty (30) calendar days' prior notice in accordance with Section 12.

(d) Suspension or Termination of the Loyalty Program. GetOffers may suspend, modify in part, or terminate the Loyalty Program in its entirety at any time, in its sole discretion, by giving Users reasonable prior notice (which shall not, save in cases of legal, regulatory, or fraud-related necessity, be less than thirty (30) calendar days). Upon termination, GetOffers shall provide Users with a final period of not less than thirty (30) calendar days within which Available Bonus Points may be redeemed against Eligible Bookings; thereafter, all Bonus Points shall be cancelled without compensation. Pending Bonus Points that have not become Available by the end of the run-off period shall be forfeited without compensation.

16.8. Lifecycle of Bonus Points. (a) Pending Status. Bonus Points are credited as Pending at the time a booking is paid in full in cash and remain Pending until the expiry of the applicable grace period. (b) Conversion to Available. Bonus Points become Available two (2) business days after (i) for accommodation, tours, transfers, car rentals, and yacht rentals — the date of check-out or completion of service; and (ii) for airline bookings — the date of departure, in each case subject to no cancellation, refund, or chargeback having occurred and to the booking not otherwise becoming ineligible under Section 16.5. (c) Lost Status. Bonus Points shall be assigned Lost status (with the relevant reason recorded by GetOffers) where they do not vest by reason of any of the exclusions set out in Section 16.5 or expire under Section 16.9.

16.9. Expiry and Auto-Extension. (a) Bonus Points expire twelve (12) months from the date on which they are first credited as Pending, unless extended in accordance with this Section. (b) Each new Eligible Booking that reaches Paid status shall automatically reset the expiry date of all Pending and Available Bonus Points then held in the User's account to twelve (12) months from the date of such Eligible Booking. (c) Expired Bonus Points are forfeited without compensation and shall be re-classified as Lost.

16.10. Redemption. (a) Instant Discount. Available Bonus Points may be redeemed by the User at checkout as an immediate, point-of-sale discount against the price of a new booking, in increments and subject to such minimum and maximum limits as GetOffers may set from time to time. For purposes of redemption only, one (1) Bonus Point shall reduce the price of the booking by one euro (EUR 1.00). Redemption is applied before booking confirmation and is reflected in the final amount payable. (b) Coverage. Available Bonus Points may be redeemed against up to one hundred percent (100%) of the price of an eligible booking, subject to applicable taxes, fees, and any non-redeemable surcharges, and subject to availability of sufficient Bonus Points. (c) No Cash Component. Bonus Points may not be redeemed for cash, withdrawn, exchanged into currency, converted into any other instrument, or used outside the Platform. (d) Order of Application. Where the User holds Bonus Points with differing expiry dates, GetOffers shall apply Bonus Points in the order it determines, typically first-in-first-out, save where otherwise required by law. (e) No Accrual on Redemption. For the avoidance of doubt, no Bonus Points shall accrue in respect of any portion of a booking paid by redemption of Bonus Points.

16.11. Cancellations, Refunds, and Partial Refunds — Effect on Bonus Points. (a) Cancellation with full refund. If a booking against which Bonus Points were redeemed is cancelled with a full refund, the redeemed Bonus Points shall be restored to the User's account, with their original expiry date. (b) Non-refundable cancellation. If a booking against which Bonus Points were redeemed is cancelled on a non-refundable basis, the redeemed Bonus Points shall be deemed used and shall not be restored. (c) Partial refund. In the event of a partial refund, restoration of Bonus Points shall be made pro rata to the refunded portion of the cash-paid component of the booking, as reasonably determined by GetOffers. (d) Reversal of accrual. Where Bonus Points were accrued in respect of a booking that is subsequently cancelled, refunded, charged back, or otherwise rendered ineligible, GetOffers shall be entitled to reverse such accrual (whether in Pending or Available status), without further notice. If the User's Available balance is insufficient to absorb such reversal, the deficit may be carried forward as a negative balance and offset against future accruals.

16.12. Legal Nature of Bonus Points; No Stored Value. (a) Bonus Points are a promotional discount mechanism operated by GetOffers as part of a commercial loyalty scheme. They are not, and shall not be construed as, money, electronic money, monetary value, stored value, prepaid access, securities, deposits, gift cards or gift certificates, customer funds, or claims for money under any applicable law, including without limitation the Payment Services Act 2019 of Singapore (No. 2 of 2019) and any analogous money-transmission, prepaid-access, e-money, or stored-value laws of any other jurisdiction. (b) GetOffers does not hold customer funds in connection with the Loyalty Program, does not act as an issuer of monetary value, and does not act as a payment processor or money transmitter in connection with the issuance or redemption of Bonus Points. (c) Bonus Points are redeemable solely as a discount against the price of future Eligible Bookings made by the User through the Platform. No cash redemption, refund, set-off, or other monetary right whatsoever shall arise out of Bonus Points. (d) No interest, yield, or other return shall accrue to the User on Bonus Points held in the User's account. (e) Bonus Points are personal to the User, non-transferable, and not assignable. They do not constitute property of the User; they constitute a revocable contractual entitlement to a future discount, subject in all respects to this Agreement. (f) Upon termination of the User's account, closure of the Loyalty Program, or expiry, all Bonus Points shall lapse without compensation, save as expressly provided in Section 16.7(d).

16.13. Anti-Abuse; Investigation; Reversal. (a) In addition to the conduct prohibited under Section 10, Users shall not, in connection with the Loyalty Program: (i) create or maintain more than one (1) Loyalty Program account, or attempt to consolidate Points across accounts; (ii) buy, sell, broker, gift, exchange, or otherwise transfer Bonus Points; (iii) make, facilitate, or arrange sham, circular, or non-genuine bookings, or bookings designed primarily to accrue Bonus Points rather than to procure a genuine travel service; (iv) collude with end-customers, other Users, Partner Platforms, or any third party to manipulate Tier metrics, GMV, or accruals; (v) misrepresent booking data, identities, payment instruments, or service-completion status; or (vi) use automated tools, scripts, or any other technical means to manipulate accrual, redemption, or Tier calculation. (b) GetOffers reserves the right, in its sole discretion and without prior notice, to investigate any account, booking, accrual, or redemption that it reasonably suspects of breaching this Section. For the duration of any investigation, GetOffers may suspend accrual, freeze Available balances, deny redemption, and/or suspend the User's account. (c) Where GetOffers determines, acting reasonably, that Bonus Points have been accrued or redeemed in breach of this Agreement or otherwise improperly, GetOffers may, without prior notice and without liability: (i) reverse, cancel, or claw back the affected Bonus Points; (ii) recover any discount value granted, including by offset against future accruals or by invoicing; (iii) downgrade the User's Tier (including, where applicable and notwithstanding Section 16.6(e), revoke Lifetime Platinum status obtained by means of abusive conduct); (iv) suspend or terminate the User's participation in the Loyalty Program; and/or (v) suspend or terminate the User's account under Section 3.

16.14. No Guarantee; No Vested Right. Participation in the Loyalty Program does not give rise to any vested or contractual right to continued Loyalty Program operation, to any particular Tier, Tier Rate, Service Coefficient, threshold, or accrual or redemption practice. Subject to Section 16.7, GetOffers may amend, suspend, or terminate the Loyalty Program without liability.

16.15. Tax. Each User is solely responsible for determining and discharging any tax obligations that may arise in its jurisdiction in connection with the accrual or redemption of Bonus Points, including without limitation income tax, value-added tax, and reporting obligations. GetOffers makes no representation as to the tax treatment of Bonus Points and shall not issue tax forms, withholding statements, or income certificates in respect of Bonus Points.

16.16. Records; Disputes over Balances; Liability Cap. (a) GetOffers' records of accrual, redemption, expiry, and balance shall, absent manifest error, be conclusive evidence of the User's entitlement under the Loyalty Program. A User that disputes any entry shall notify GetOffers within sixty (60) calendar days of the entry; thereafter, the entry shall be deemed accepted. (b) Notwithstanding Section 7, in respect of any claim relating to the Loyalty Program, GetOffers' aggregate liability to the User shall not exceed the EUR-equivalent indicative reference value of the Bonus Points at issue, calculated at the indicative reference of EUR 1.00 per Bonus Point. Bonus Points have no monetary value, and no claim for damages may be measured by reference to the EUR-equivalent indicative value of Bonus Points lost, save to the extent expressly provided in this Section 16.16(b).